Category: Processes

Why New Client Discovery Calls Are A Must-Have Step

The Relevance of “Discovery Calls” Recently, a designer in a community group I belong to said someone told her to stop referring to the initial call with a prospective client as a “discovery call” since most customers don’t know the real meaning behind this call.  She was wondering if there was another phrase she could […]

The 4 Times You Need to Educate Your Remodel Client

If you’re not educating your clients during the process, you’re wasting time and leaving money on the table. Client education is a necessary part of the remodel process.  Clients don’t know what they don’t know.  They don’t know trends, code requirements, NKBA standards, construction standards, etc.  They also do not know what materials cost, what […]